Question 1

Wetin be SportPadi?

Accepted Answer

SportPadi na community platform for local sports. You fit find and join pickup games and events wey dey near you, create or follow groups, enter teams wey balance well, and follow live scores and stats. Organizers fit also build teams, run tournaments and leagues (friendlies, cups wey get plenty teams and league seasons) with open team registration, officiating and awards, sell tickets, collect dues and entry fees, and manage the money side with group wallet.

Question 2

SportPadi free to use?

Accepted Answer

Yes. To find games, join groups, check in and play na free. Some events dey sell tickets (na the group wey dey run am go set am), and groups wey want advanced tools fit subscribe to paid plan — but player no go ever pay SportPadi just to play.

Question 3

I need account before I fit browse events?

Accepted Answer

No — anybody fit browse public events and groups, and event links wey people share give you go always open. You go need account to join group, check in to event or buy ticket, so we go know who dey the attendee list and who get the ticket.

Question 4

Wetin my username dey for?

Accepted Answer

Your @username na your own unique handle for SportPadi. Na how other people dey find you — like when your friend wan buy ticket for you or team wan add you to im roster. If you type @ before you search, e go search only usernames. You fit copy your username with one tap from your profile page.

Question 5

How I go find games wey dey near me?

Accepted Answer

Open Browse to see events wey dey come around you, and you fit filter by sport. If you follow group, im public events go show for your home page automatically, and if you join group, you go see everything wey e dey run. Your home feed dey gather wetin dey live, today and wetin dey come from every group wey you belong to or follow.

Question 6

Wetin be the difference between to join and to follow group?

Accepted Answer

Members na part of the group — dem fit add dem to teams, dem fit check in to member events, and (if dem make dem admin) dem fit help run am. Followers just dey follow up: the group public events go show for their home page, but dem no dey inside. Follow group wey you dey just drop in for their games; join the one wey you dey play with every week.

Question 7

How I go create group?

Accepted Answer

Tap "New group" from your home page, give am name, sport and location, and you don become admin. From there you fit invite players, create events, set up teams, and — for plans wey include am — activate wallet to collect payments.

Question 8

Who fit manage group?

Accepted Answer

Group admins. The person wey create am na admin automatically and e fit promote other members. Admins dey create and edit events, manage the roster, record scores, set up tickets and fines, and handle the wallet — every admin fit see money actions like withdrawals, so everything go dey open.

Question 9

Wetin be group plans (tiers)?

Accepted Answer

Plans dey open organizer tools — things like group wallet, higher check-in limits and advanced features. The free tier cover casual play. You go upgrade from the group Plan page for web; the price dey show there. Wetin each plan include fit change, so na the Plan page get the correct gist always.

Question 10

I get promo code — wetin e dey do?

Accepted Answer

Promo codes dey give group features or plan without payment — like during partnership or launch. Redeem am for where you dey upgrade the plan. Groups wey dey on promo fit use everything wey the promo give, including the wallet, exactly like people wey dey pay subscription.

Question 11

How I go join event?

Accepted Answer

Open the event and mark say you dey interested, or just show up and check in. If the event get ticket, buy the ticket first — the event page go show you exactly wetin you need. If you dey team roster or the group member list, you fit enter member-only events.

Question 12

How QR check-in dey work?

Accepted Answer

The organizer go show the event QR code for the venue. Open Scan from your home page, point your camera for am, and you don check in — the organizer go see you for the attendee list within seconds. If the event need paid ticket wey you never buy, the scan go tell you and e go let you pay there and then, then you scan again.

Question 13

Why I no fit check in?

Accepted Answer

Three common reasons: the event need ticket wey you never pay for (the scan go talk am and offer payment), you get fine wey you never pay for the group (settle am first), or the group don reach im monthly check-in limit for im current plan. The scan result go always tell you which one e be.

Question 14

I fit cancel check-in?

Accepted Answer

Yes — open the event and tap Check out. We go ask you to confirm, and you fit check in again anytime if you scan the QR. Organizers fit also remove player wey don check in (with confirmation step), like when person scan by mistake.

Question 15

Wetin be smart-balanced teams?

Accepted Answer

For game day events, SportPadi fit share players wey don check in into fair sides automatically, using wetin e know about positions and how dem don play before — no captain dey pick, no politics. The teams tab dey show who dey which side, e dey mark where you dey, and organizers fit still adjust am by hand.

Question 16

How we dey record scores and stats?

Accepted Answer

Organizers (or match officials wey dem assign) dey record goals, cards and results live from the match screen. Everybody fit watch the score, key moments and full time result for the event Games tab. You fit correct mistakes — the final score go update automatically.

Question 17

How I go buy ticket?

Accepted Answer

Open the event, find the ticket, and tap Buy ticket. You go see who the ticket be for, the full price breakdown, then you go pay for secure payment page. Immediately wey the payment enter, your ticket with im QR code go dey My purchases and receipt go land for your email.

Question 18

Why the total for payment pass the ticket price wey dey the event page?

Accepted Answer

Event pages dey show only the ticket price. For the payment step, we go add the fee and show am before you pay — SportPadi percentage for the group plan plus card processing — so the breakdown wey you approve (ticket + fees = total) na exactly wetin dem go charge your card. Unless the group don choose to carry the fees, the group go collect the full ticket price.

Question 19

I fit buy ticket for another person?

Accepted Answer

Yes — during checkout you fit include or remove yourself and attach any SportPadi user to each ticket, find dem by @username or email. Each person go get their own ticket, QR code and receipt; people wey you gift ticket go know who pay for dem, and you go get summary of everybody wey you cover.

Question 20

Where my ticket and QR code dey?

Accepted Answer

For My purchases (tickets icon for the app / Tickets for web). Tap ticket to open the full receipt: the QR wey you go show for gate, wetin you pay, the event details and im status. The link for your receipt email dey open the exact same page.

Question 21

Wetin "7/10 sold" mean? Wetin go happen when e sold out?

Accepted Answer

Some tickets get capacity. The counter dey show how many don go; when e reach capacity, the ticket go show sold out and nobody fit buy am again — even in the middle of purchase for plenty people, so nobody fit oversell venue. Spots wey payments wey still dey go on dey hold go count until dem succeed or expire.

Question 22

Tickets dey expire? How about weekly or monthly tickets?

Accepted Answer

One-time ticket dey valid for im event. Recurring tickets (weekly or monthly passes like dues) dey valid for their current period — when new period start, you go see am as due again. Your receipt dey show which period the payment cover.

Question 23

Wetin go happen to my ticket if dem cancel the event?

Accepted Answer

If the organizer cancel event wey get ticket, everybody wey pay go get refund automatically to the way wey dem take pay — you no need to ask. In-app and email notifications go confirm am.

Question 24

I pay for event but I no fit come. I go get refund?

Accepted Answer

For events where you must RSVP before you fit check in, yes: if you pay for the event ticket and you no check in at all, we go refund the ticket price automatically to the way wey you take pay once the event finish. If organiser release your spot before then (because you no show, or to make space for somebody for the venue), we go refund the ticket price that same moment. Service fees no dey refund (same rule as cancellations).

Question 25

I pay the organizer direct (cash or transfer). I fit still get real ticket?

Accepted Answer

Yes — the organizer fit arrange with SportPadi make dem issue paid ticket to your account for money wey e collect outside the platform. You go get the same QR, receipt email and gate check-in like any other buyer.

Question 26

Wetin dey happen when dem scan my ticket for gate?

Accepted Answer

The organizer go scan your QR, and both sides go see result sharp sharp: dem go see "Valid — checked in", and your ticket page go change to green Checked in by itself — you no need refresh. Ticket fit work only once; if dem scan am again, e go show "Already used" with the time of the first scan.

Question 27

Which payment methods I fit use?

Accepted Answer

E depend on where the group dey collect money: cards through Stripe (Canada, US, UK, Europe and more), Paystack for Nigerian groups, and Flutterwave for other African markets wey we support. The checkout page dey show exactly wetin dey available for that purchase. All payments dey happen for the provider secure payment page.

Question 28

Who go pay the fees?

Accepted Answer

By default, the buyer dey pay the fee on top the price, and e dey show for the payment step before any charge; group fit choose to carry am instead. The fee na SportPadi percentage for the group plan plus the card processor cost — the rate dey follow the plan wey the group dey, no be the features wey e get, so promo code no dey ever change am. Groups dey see their exact rate for the plan page and wallet, each payment dey record the fee wey dem charge, and monthly statement dey add am up. We go tell admins before any rate change.

Question 29

I fit save my card so checkout go fast?

Accepted Answer

Yes. For card payment, you go see "save my information" option for the payment page — tick am and your next checkout go offer that card for almost one-click payment. Saved cards dey show under Settings → payment methods, where you fit set primary card or remove dem. Paystack and Flutterwave dey also remember your card for their own pages, tied to your email.

Question 30

My card information safe?

Accepted Answer

Card details no dey ever touch SportPadi servers. Every payment dey happen for Stripe, Paystack or Flutterwave certified checkout page, and na the payment provider dey store saved cards — SportPadi dey keep only reference like "Visa ending 4242".

Question 31

My payment don go but I no see my ticket.

Accepted Answer

Wait small for few seconds — settlement dey usually quick but e fit delay small. Open My purchases and pull down to refresh; immediately wey the provider confirm, the ticket go show and we go send your receipt email. If e never show after some minutes, contact us with the payment reference from your provider receipt and we go trace am.

Question 32

Wetin be group wallet?

Accepted Answer

Na the group money centre. Ticket sales, dues, fines and tournament fees dey settle enter am, every movement dey recorded for ledger wey all admins fit see, and na from there you go request withdrawal to the group bank account. E dey available for plans (or promos) wey include the wallet feature.

Question 33

How the group dey collect money for ticket sales?

Accepted Answer

Buyers dey pay through the group connected payment account; the ticket price dey settle enter the group balance. Balances dey ready according to the payment provider settlement schedule (card payments dey usually take few working days before you fit withdraw — the very first payouts for new account fit take longer while the provider dey verify am).

Question 34

How withdrawals dey work?

Accepted Answer

Any admin fit request withdrawal. Every admin go get notification immediately, we go lock the amount wey dem request so nobody fit spend am two times, and the request need approval before anything move. Once dem approve am, the payout go enter the group connected bank account, and the requests page go show everything: who request, who approve or reject, when, and whether e don reach the bank.

Question 35

Why my withdrawal fail or hang?

Accepted Answer

Most times, the money never ready for the provider side — funds dey show for balance before you fit withdraw dem. When payout no fit go, we no go remove anything: the amount go return to the wallet and every admin go get notification so you fit try again once e settle. Payout day and limit settings for the group fit also affect when withdrawal go happen.

Question 36

Why my balance no match my total sales?

Accepted Answer

If buyers dey pay the fees, e suppose match the ticket prices wey you set; if your group dey carry the fees, e go be the price minus the fee for each payment — the wallet monthly statement dey list every payment with im fee. Other differences dey usually come from money wey never ready, amounts wey pending withdrawal request don lock, or refunds from event wey dem cancel.

Question 37

How dem dey charge my group plan when e renew?

Accepted Answer

Renewals dey start from wallet: when the plan due, SportPadi go take the amount from the group wallet if the balance reach (and the currencies match) — nobody go touch any card. If the wallet no reach, we go charge the group primary card. Admins go get notification either way wey go talk exactly wetin happen.

Question 38

Why una dey ask me to add primary card?

Accepted Answer

If your group get wallet but no card (e common with plans wey promo give), nothing go cover am if wallet balance no reach for renewal. The banner for your wallet page dey link to the group billing page where any admin fit add card in less than one minute.

Question 39

Wetin go happen if renewal payment dey fail again and again?

Accepted Answer

Each attempt wey fail go notify every admin with wetin go wrong and how to fix am (top up the wallet or update the card), and we dey space the attempts make you get time. After three attempts wey fail, we go move the group to the free tier automatically. Nothing go delete — your events, members and records no go change, and you fit upgrade again anytime.

Question 40

How I go cancel my paid plan?

Accepted Answer

From the group Plan page, cancel anytime. The group go keep im plan and features until the end of the period wey you don already pay for, then e go move to the free tier. If the free tier no include wallet, the wallet go pause — records go still dey show, and e go come back if you upgrade again.

Question 41

Why plan upgrades dey open for browser for mobile?

Accepted Answer

App store rules say purchases like this must happen outside the app own billing. The mobile app go carry you go the secure web page for the upgrade; every other thing about plans dey work inside the app.

Question 42

Wetin be fines?

Accepted Answer

Groups fit set fines for things like no-show or late cancellation — na the group own tool to make people responsible, and na im admins dey decide the rules and amounts. Fines wey you owe go show for the app with exactly wetin dem be for.

Question 43

Fine wey I never pay dey block my check-in. Wetin I go do?

Accepted Answer

Pay am from the fine notice or the group page — na normal secure checkout, and you go get confirmation email like any other payment. Once you settle am, you fit check in immediately. If you think say the fine no correct, talk to your group admins; na dem dey control fines, no be SportPadi.

Question 44

I fit run kids team for SportPadi?

Accepted Answer

Yes. Group fit create kids teams — Under 12, Under 16 and Under 18 — together with im adult teams, name coaches for each one, and run team events (training, matches, tournaments) wey only that team and their families go see. The public group page dey show only the team name and age group.

Question 45

How parents go add their pikin?

Accepted Answer

Parent or guardian go join the group, then add their pikin as ward for their own account — the pikin no need login, email or phone. When the coach add the pikin to team, the guardians go get invitation and any one of dem fit accept. Ward profile dey private by default and e no dey ever show for public lists or search.

Question 46

Who dey RSVP, pay and check in for pikin?

Accepted Answer

Na the guardian, from their own account: RSVP, pay the team event ticket or dues, and for the gate scan the QR and pick who dey check in — themselves, their pikin, or both. Check-ins dey record who bring the pikin enter, so coaches go always get clear attendance record.

Question 47

How coaches dey reach parents?

Accepted Answer

Team announcements with read receipts, and direct messages from coach to parent. Anything wey dem send to pikin go reach their guardian, and the group admins fit see coach–parent messages — kids no dey ever message adults direct for SportPadi.

Question 48

Youth team events dey public?

Accepted Answer

No. Na only the team and their families fit see team events, and we dey keep dem away from search engines. Club open sessions and adult games go still dey public as usual, so you fit get both inside one group.

Question 49

Kids dey show for leaderboards?

Accepted Answer

Leaderboards get age bands — Under 12, Under 16, Under 18 and Adults — wey we calculate from date of birth, so by default we no dey rank children against adults. Ward wey get private profile dey show to other people only small — na only guardians, their coaches and the group admins dey see the full name.

Question 50

How I go change my name, username or photo?

Accepted Answer

For Settings (web or app) you fit edit your display name and username, and your profile photo from your profile page. Your username go remain unique for the whole SportPadi — if person don take the name, we go ask you to pick another one.

Question 51

How I go control notifications?

Accepted Answer

You go get in-app notifications for the things wey matter — tickets wey people buy for you, payment confirmations, wallet activity for admins, plan changes — plus push notifications for mobile and email receipts for payments. You fit control push for your device from your phone notification settings.

Question 52

How I go delete my account?

Accepted Answer

Settings → Delete account, then type DELETE to confirm. We go anonymize your profile immediately — you go comot from groups, events and search, and old records go show as "Deleted user". If na only you be admin for group, we go ask you to hand am over or close am first.

Question 53

I fit get my account back after I don delete am?

Accepted Answer

Within 30 days, yes — contact support and we fit restore am, because we dey keep snapshot wey fit recover am for exactly that time. After 30 days, the snapshot go clear forever and nobody fit reverse the deletion.

Question 54

Which data SportPadi dey keep about me?

Accepted Answer

Your profile (name, username, photo, sports), the groups wey you belong to and your event activity, and payment records (wetin you pay, never card numbers — na the payment providers dey keep those ones). The Privacy Policy wey dey linked for the footer get the full details. If you delete your account, e go anonymize your profile and remove your memberships, device tokens and notifications.

Question 55

SportPadi get mobile app?

Accepted Answer

Yes — SportPadi dey for Android and iOS with everything complete: home feed, browsing, groups, QR scanning and check-in, tickets with live gate feedback, wallets for admins, and notifications. Your account dey work everywhere; start for web and continue for your phone.

Question 56

Everything dey work the same way for the app?

Accepted Answer

Almost everything dey native for the app. The ones wey no dey go open the secure web page for your browser: plan upgrades and one or two billing pages (app store rules), then you go come back to the app straight.

Question 57

The app dey show something wey different from the web.

Accepted Answer

Both of dem dey talk to the same live system, so pull down to refresh — and for game day, event and ticket screens dey refresh by themselves every few seconds. If something still no look correct, force-close the app and open am again, and make sure say you dey use the latest version.

Questions wey people dey ask well well

How to start

Groups

Events & check-in

Tickets

Payments, fees & saved cards

Group wallets & withdrawals

Plans & billing (organizers)

Fines

Coaches, youth teams & parents

Account, privacy & notifications

Mobile app